The customer service options in which a bookmaker offers is becoming increasingly important for those who place bets online, using their desktop of mobile device. However, for new bookmakers such as BetBright, this is an area in which they can struggle to compete with some of their more established competitors. While the ability to communicate to customer service agents via the telephone and via email has long been a common form of support that bookmakers offer, live chat is now almost a must have.
Facts about the BetBright Live Chat
Live Chat Opening time: 8am until midnight
You can reach the Live Chat here: https://www.betbrighthelp.com/contact/
This is certainly an area in which BetBright perform well, with members of their customer service team on standby from 8am until midnight to quickly and easily answer questions or deal with issues through their live chat feature. Customers can find this feature via the BetBright help centre and are required to enter their full name and email address, before selecting from a list of help options. Having done so, waiting times at BetBright are generally very good, with five minutes the maximum time that we were made to wait before being connected to an expert.
As well as this, you do not actually have to be a member at BetBright in order to contact a member of their team via this method, meaning that any questions regarding their operation can be quickly answered, helping you to decipher whether they are the bookmaker for you. BetBright agents are both knowledgeable and polite, which only helps to make the process all the more stress-free, no matter what the issue is.
BetBright Customer Service: Additional Features
Elsewhere in their help centre, BetBright provide a detailed FAQ page, which will often ensure that further assistance is not required. Whether it be issues surrounding security, banking, betting rules or technical issues, customers will receive useful information in all areas. Meanwhile, BetBright ensure that their response times are good when it comes to both telephone and email enquiries. Emails are generally replied to within 24 hours, even if the issue cannot be resolved immediately.
Meanwhile, telephone conversations are free of charge to all UK customers, offering another quick method of communication for users at BetBright. Despite many punters nowadays preferring not to use this method of communication, BetBright certainly offer an efficient service in this area, with the knowledge and politeness of staff ensuring that user issues are dealt with in a positive manner.
BetBright also communicate with their customers via social media, with their facebook and twitter pages offering yet another tool in which punters can use to resolve issues and ask questions. The bookmaker is extremely active on social media, with such pages also allowing customers to stay up to date with the latest promotions and offers found on their site.